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Run the Adobe CC Cleaner Tool to resolve some Creative Cloud or Creative Suite installation issues.

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Getting started

The Creative Cloud Cleaner Tool allows you to more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it.

If you’re having trouble installing Creative Cloud apps, Creative Suite (CS3–CS6) apps, Photoshop Elements, or Adobe Premiere Elements, the Adobe Creative Cloud (CC) Cleaner Tool can help. Likewise, if you’re unable to connect to Adobe servers, the Cleaner Tool can help by removing entries in your computer’s host files that are blocking access to Adobe software and servers.

Run the CC Cleaner Tool

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Run the CC Cleaner Tool for Mac OS

  • Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

  • To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.

  • Double-click the application’s uninstaller.
Uninstall app

  • Follow the onscreen instructions to complete the uninstallation.

  • Restart your computer.

  • If you see a download or save file prompt, click Save Fileto download it on your computer.

  • To run the Adobe CC Cleaner Tool, double-click the AdobeCreativeCloudCleanerTool.dmgfile.
Adobe CC cleaner tool

  • Double-click Adobe Creative Cloud Cleaner Tooland follow the onscreen instructions in this order:

  1. Select your language from the menu in the upper-right corner of the window.
  2. Review the Adobe End-User License Agreement: ClickAcceptto accept or Quitto decline (if you decline, the script stops).
  3. Select an option from the menu in the upper-right corner of the window. For example, select CC Appsif you want to uninstall a Creative Cloud app.
  4. From the table, select the app you want to clean up, and then click CleanupSelected. (Click Clean Allto clean up all installer-related files for the option you chose in step c.)
  5. (Optional) If you’re unable to connect to Adobe’s servers, select Fix Host Filefrom the table to repair your host files, and then click Cleanup Selected. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.

Note:

The End-User License Agreement is displayed in English or Japanese, depending on the language setting of the Root user account.

  • When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer.

  • To verify that the Adobe CC Cleaner Tool completed successfully, in a text editor such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.

  • Review the log file entries. If any of the entries indicate failure, contact us.

  • Once you have successfully run the Adobe CC Cleaner Tool, install your Creative Cloud or Creative Suite application. For instructions, see one of the following documents:

More ways and versions of UNINSTALL can be found here, including the download of the Adobe CC Cleaner Tool!